According to the Distance Selling Regulations, after submitting your order online, you have a period of time (known as the "cooling off period") during which you are entitled to cancel the order without having to give a reason. The cooling off period is 14 days and is calculated in calendar days. This period begins when the order is concluded. Infinity of London offers their customers a 30 day money back guarantee. You are under no obligation to provide us with a reason for your cancellation - if you are cancelling because you are unhappy with our product or services, please do let us know as we always strive for customer satisfaction. The postage costs incurred returning the item/s to us is the customers’ liability and will not be met by Infinity of London.
All pieces come with a 30-day money-back guarantee. If you are not completely satisfied with your purchase you may return it for a full refund, replacement or exchange within 30 days of receipt at your own cost. The purchase price is inclusive of all packaging and documentation therefore any items returned to us needs to be in its original, unused, unworn condition accompanied by all certification documents (valuation and diamond report if applicable) and its box or packaging.
Items damaged due to client negligence will not be accepted for a refund.
We will gladly re-size any item, free of charge within 6 months after your purchase. Please email us at firstname.lastname@example.org before returning your item for re-sizing and state the desired size. Some items can only be made within specific size ranges, and others can be specially made but this will take longer to return to you. On NO account should the ring be taken elsewhere to be re-sized as this will render your guarantee with us invalid. Download the Infinity Jewellery Ring Size Guide which is available in PDF format HERE.
All items must be returned via Royal Mail Special Delivery if ordered from within the UK or via courier for orders outside of the UK which ensures there is proof of delivery.
For orders being returned within the UK, please insure the item with Royal Mail for a maximum value, which in the UK is currently is £2,500.00. The postage costs incurred returning the item/s to us is the customers’ liability and will not be met by Infinity of London. For orders being returned outside of the UK, please fill in the necessary paperwork which will be supplied to you by Infinity of London via email.
If the item you received was a special order for a non-standard ring size you will only be able to return it to us if it is faulty, as it will have been specially made and cannot be resold. Please email us to let us know your reason for returning the item to us, and then send the item to this address:
Infinity of London
88-90 Hatton Garden
Infinity of London will refund all good returned to us in their original, unused, unworn condition accompanied by all certification documents (valuation and diamond report if applicable) and its box or packaging within 14 days after receiving it back.
If you have any enquiries regarding our returns policy, please email us at email@example.com. This does not affect your statutory right to cancel.