Terms And Conditions

By submitting an enquiry and/or placing an order to Infinity of London, you are agreeing to our Terms and Conditions and to our Privacy Policy, which will apply to any purchase you make from Infinity of London on this website.

We reserve the right to change these Terms and Conditions at any time. These changes will take effect from the moment they are posted on this website and it is your responsibility to read them on each occasion you visit this website. By placing an order with Infinity of London, we (seller and buyer) enter into a contract.

We store the contract`s content and will send you the details of your order as well as our general terms and conditions via email. You can find up to date terms and conditions on our website at all times. The details about your recent order/s can be found in your customer login.

1. Intellectual Property / Use of Website

You agree and acknowledge that all copyright, trademarks and other intellectual property rights in all materials and/or content on this website shall remain at all times vested in Infinity of London. You are permitted to use this material only if authorised by Infinity of London. The content of this website may not be copied, reproduced, republished, downloaded, distributed, displayed, posted or transmitted in any form or by any means without the prior written consent of Infinity of London.

Infinity of London shall have no liability for any loss (direct or indirect) arising from the use of or the inability to use this website, including (without limitation) reliance on any information/content of this website or which results from mistakes, interruptions, omissions, deletions of files, deletion of emails, defects/viruses/bugs or delays in operation. The information/content displayed on this website may contain technical inaccuracies or typographical errors, and may be changed or updated at any time without notice. Infinity of London may make improvements and/or changes to this website at any time without notice.

All information received from you will be dealt with in accordance with our Privacy Policy.

2. Liability

Nothing in these Terms and Conditions will limit our liability for death or personal injury resulting from our negligence. Infinity of London shall have no liability to the customer for any loss, damage, costs, expenses or other claims for replacement or compensation arising from any information supplied by you which is inaccurate, incomplete, illegible, out of sequence or in the wrong form, or any other fault of the customer.

We will not be in the breach of contract as a result of any Force Majeure Event.

The importation/exportation of any products may be prohibited by certain national laws, and we make no representation or accept any liability in respect of the import/export of any products you have purchased.

Infinity of London

Registered Company Number (Incorporated in Italy): 717921

3. Privacy Policy

Infinity of London does collect demographic data and personal data to provide you a better Internet experience. Your personal details will remain private and confidential. We will never sell, rent, barter or share your personal details in any way with any other company. All data collected is for our internal use only. You have the right to information about your stored personal data and right to correction, blocking and deletion of this data.

  • We hate spam as much as you do. We will NEVER send you any unsolicited e-mail. If you choose to subscribe to our free weekly newsletter, you will receive your newsletter once every week. Clear unsubscribe details are always shown on the newsletter.
  • If you choose not to receive our free weekly newsletter, we will only contact you to answer your queries and/or send you your order confirmation. We will not contact you anytime else.
  • We may from time to time, send you pertinent information on special offers, giveaways or special discounts should you choose to subscribe to it. In any case, you will receive no more than one of such emails every week. You have the option to opt out of these emails by simply logging in to your account and updating your preferences.
  • This site does use cookies. However, we do not keep any of your personal details on cookies. We simply store your Customer ID (just a number) in cookie format. This Customer ID does not correlate to any of your personal information. We also store your first name on cookie format to personalise this website. This cookie is only present if you have not registered as a member of our site. If you are a member, then the only cookie that we use is the Customer ID cookie.
  • We may from time to time post up surveys to measure your response to certain new additions to the website. As a rule, you are never forced to fill in these surveys. Furthermore, should you choose to fill in the surveys, you can choose to remain anonymous.

We do not automatically collect any of your personal information (i.e. name, address, telephone number, e-mail address). There are circumstances in which you may volunteer this information, and in this event, the details are kept secure and confidential. The information will only be used for purposes made known to you at the time the information is collected, or for the purposes specified in this Privacy Policy.

Infinity of London is not responsible for the content or privacy practices of other sites which have links on our pages.

4. Cookie Policy

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer. This allows the website to remember who you are on subsequent visits.

Cookies may be used in the following ways: 

  • To help us recognise you as a unique visitor (through a special number) when you return to our website. This allows us to tailor our content or advertisements to match your preferred interests, or to avoid showing you the same adverts repeatedly.
  • To compile anonymous statistics through a web analysis tool (Google Analytics), it allows us to understand how customers use our site, and to make improvements. It is used to generate pseudonyms for user profiles. We cannot identify you personally in this way. Essentially, cookies allow us to enhance your experience with our website; they cannot be used by themselves to identify you.
  • The cookies we collect are as follows: User name; User surname; User Email; User address; User post code; User City; User Country; User address billing; User post code billing; User City billing; User Country billing; User Phone; User discount; Cart total price; Cart discount/voucher; Cart Item idproduct; Cart Item idmetal; Cart Item Product Name; Cart Item Product Code; Cart Item Url Product; Cart Item Carat; Cart Item Cut/Clarity; Cart Item Ring Sizing; Cart Item Price; Car Item Quantity; Cart Item Engraving; Cart Item Special Request; Cart Item Photo Product. 

5. Enquiries and Reservations

Making an enquiry to us does not oblige you to purchase any product, but you do agree to be bound by our Terms and Conditions and our Privacy Policy.

We offer a reservation service whereby we can exclusively reserve a product for you by removing it from the website for a set period of time, agreed upon in advance.

You are under no obligation to purchase this product before the agreed date, but please remember that once this date has passed the item will be added to the website and made available to the public.

6. Price and Delivery Costs

We shall use our reasonable endeavours to ensure that the prices as quoted on our site are correct. Information displayed on this site relating to pricing is subject to change by us without notice. If the correct price of the goods is higher than the price stated on our site, we may reject your order at our discretion, in which case we will notify you of such rejection and our reason for the rejection. All prices include VAT, delivery costs and packaging.

7. Delivery Policy

While every attempt is made to deliver goods within the estimated time of 14 working days, delays are occasionally inevitable due to unforeseen factors. Infinity of London do not warrant or guarantee the specified delivery date, and shall have no liability to you for any loss, damage, expenses or other claims that you may incur as a result of late delivery.

We send all our items with Royal Mail Special Delivery or via a courier, which ensures there is proof of delivery and insurance on the item/s while in transit. Once you have received your purchase, you become the owner of those items and they will be held at your own risk. We are not liable for their loss or destruction once they have been received by you.

8. Returns Policy

All pieces come with a 30-day money-back guarantee return policy. If you are not completely satisfied with your purchase you may return it for a full refund, replacement or exchange within 30 days of receipt at your own cost. The purchase price is inclusive of all packaging and documentation therefore any items returned to us needs to be in its original, unused, unworn condition accompanied by all certification documents (valuation and diamond report if applicable) and its box or packaging.

Items damaged due to client negligence will not be accepted for a refund.

We will gladly re-size any item, free of charge within 6 months after your purchase. Please email us at info@infinity-london.com before returning your item for re-sizing and state the desired size. Some items can only be made within specific size ranges, and others can be specially made but this will take longer to return to you. On NO account should the ring be taken elsewhere to be re-sized as this will render your guarantee with us invalid. Download the Infinity Jewellery Ring Size Guide which is available in PDF format here.

All items must be returned via Royal Mail Special Delivery or via courier which ensures there is proof of delivery.

Please insure the item for a maximum value, which in the UK is currently is £2,500.00. DO NOT write Infinity of London on a package when returning it to us. Instead, please write I-J. This will help to prevent the possibility of theft in transit. The postage costs incurred returning the item/s to us is the customers’ liability and will not be met by Infinity of London.

If the item you received was a special order for a non-standard ring size you will only be able to return it to us if it is faulty, as it will have been specially made and cannot be resold. Please email us to let us know your reason for returning the item to us, and then send the item to this address:

Infinity of London 
Suite 36 
88-90 Hatton Garden 

If you have any enquiries regarding our returns policy, please email us at info@infinity-london.com. This does not affect your statutory right to cancel.

9. Cancellation Policy

According to the Distance Selling Regulations, it is your right to cancel an order in writing within 7 working days beginning on the day after receiving the goods. Simply send us an email quoting your order number and we will cancel your order. You are under no obligation to provide us with a reason for your cancellation - if you are cancelling because you are unhappy with our product or services, please do let us know as we always strive for customer satisfaction. The postage costs incurred returning the item/s to us is the customers’ liability and will not be met by Infinity of London.

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